Login and go to your dashboard, click on "Orders". You will be able to view all your subscriptions on the tab, and adjust or cancel your subscriptions. We have made it super easy, so no complicated processes!
If you still have any questions, please contact us at hello@pttern.com
What payment methods do you accept?
Accept all major debit and credit cards including VISA, Mastercard, Amex.
Product
How do I know which supplements/products are right for me?
We have a quiz for each concern, so if you're not sure, you can do each quiz here!
How about doing the P:TTERN quiz? We will slowly introduce you to the products through email.
Are your products Vegan or Vegetarian?
100% Vegan and Vegetarian as our products are all herb-based.
Can I take the acne supplements during menstruation?
Though it is generally safe, if you experience heavy flow during the first three days of your period, we recommend pausing your supplement until your flow stops.
Logistics
Do you ship internationally?
Currently we do not ship outside of Singapore, but that is currently in the works. Do look out for more updates in the future!
What are the shipping charges?
Shipping within Singapore is a flat rate of $10. Enjoy free shipping for orders above $80!
How long does shipping usually take?
It will take 3-7 working days.
Exchange/Refunds
Do you accept exchange or refunds?
As this is a consumable product, unfortunately we do not accept any exchange or refunds once the product is sent out. To cancel your subscription, make sure that you cancel before the payment cycle happens so that we will not send out your product.
